Claim a PNR in Amadeus: If the prerequisites are satisfied, you can assume ownership of PNRs that were produced and booked in a different office or airline system using the PNR claim function.
- The airline and Amadeus have a contract allowing PNRs to be claimed.
- You may claim the PNR in accordance with any relevant Amadeus Extended Ownership Agreement (EOS) or Extended Security Agreement (ES).
Claim a PNR in Amadeus
Enter, for instance: To find out if the airline permits you to claim a PNR.
To check if the airline allows you to claim a PNR, enter, for example:GGPCADL (DL = airline code)
System response:
Note: If the PNR CLAIM field is empty, no PNR claims are permitted by the airline.
Step 1: To claim a PNR, enter, for example: RODLABC123
| Command | Description |
|---|---|
| RO | Transaction code to claim a PNR |
| DL | Airline code |
| ABC123 | Airline PNR record locator |
Additionally, you can request a PNR by flight number, date, and name. Enter, for instance:
ROAA1990/08NOVYYZSEA-WALLACE
| Command | Description |
|---|---|
| AA1990 | Flight number |
| /08NOV | Slash, followed by travel date |
| YYZSEA | City pairs |
| -WALLACE | Dash, followed by the passenger’s last name |
Note: The PNR is shown in its first layout. The airline is still in charge of the PNR at this time.
Amadeus Quick Reference Guide | Amadeus GDS Commands
Step 2: With ER or ET, finish the transaction.
This converts the airline’s PNR into an Amadeus PNR and gives your office control over the PNR.
Step 3: You can make the necessary adjustments after claiming the PNR.
For further details, type HE RO.