How to add PNR remarks in Amadeus: Amadeus PNR (Passenger Name Record) Remark is a feature in the Amadeus Global Distribution System (GDS) that allows travel agents to add additional information or comments to a passenger’s booking. This information can be related to the passenger’s special requests, such as meal preferences, seat requests, or any other special requirements.
The PNR remark can be added to the passenger’s reservation by using a special code or command in the Amadeus GDS. This remark is then stored in the passenger’s booking and can be accessed by anyone who has access to the reservation, including the travel agent, airline staff, and other travel service providers.
The PNR remark is an important tool for travel agents as it helps them provide personalized service to their clients and ensures that their special requests are taken care of. It also helps airlines and other travel service providers to better understand the needs of the passenger and provide a more satisfactory travel experience.
Command To Add PNR remarks in Amadeus
How to add PNR remarks in Amadeus: Additional remarks or details on travelers and their reservations are contained in a PNR remark.
There are 5 categories of comments:
RX – Corporate remarks
How to add PNR remarks in Amadeus: Corporations can exchange notes using corporate remarks without needing to indicate which offices can view them.
The corporate remark may only be viewed by offices that have an Amadeus Extended Ownership Agreement (EOS) with the office that made it. The EOS ID FRX is used to handle this agreement.
Use the RX transaction code to produce a corporate remark as demonstrated in the example below:
RX PAX INFORMED CHANGE OF TERMINAL AT CDG
The system applies the remark to all names and air segments in the PNR if you do not provide a passenger or segment association in your submission.
Use passenger or segment association to denote that a comment is intended for certain passengers or segments.
RX PAX INFORMED CHANGE OF TERMINAL AT CDG/S4/P1
Remarks can only be linked to AIR parts, please note.
- A PNR can include 127 corporate remarks with a maximum character count of 126.
The following is how the remark element looks when the PNR is retrieved by an office other than the one that authored the comment or by an office without an EOS agreement with the originating office: RX REGULATED
RM – General remarks
How to add PNR remarks in Amadeus: Enter the RM transaction code, followed by the general remark text (at least one character and up to 126 characters), to make a general remark.
Enter, for instance, RM PSGR ADV CXNCL PENALTY to demonstrate that you have informed the traveler of a cancellation penalty.
All users who have the ability to evaluate the PNR can see general comments.
The system applies the remark to every name in the PNR if you do not utilize passenger association. Use passenger association to suggest that a comment pertains to a particular passenger.
RM PSGR ADV CNCL PENALTY/P2, for instance.
To specify that a statement pertains to a certain segment, use segment association, or combine segment and passenger association. For instance:
RM PSGR ADV CNCL PENALTY/S4/P2
The following comment kinds correspond to the auxiliary segment types mentioned below.
Type of comment:
- Remarks generally: RM
- Remark classified as RMX (RMA, RMB, RMC, etc.)
- Remarks from the back office: RM* (see related part below)
Comments are accepted for the following auxiliary segment types: ATX/CAR/CCR/CRU/FER/HHL/HTL/MIS/SUR/TRN/TTO/TUR
- Up to 255 general remarks, including RM and subcategories like RM*, may be included in a PNR.
RMx – Remark categories
How to add PNR remarks in Amadeus: You can categorize your general observations if you’d like. The PNR keeps all notes belonging to the same category together, and the categories are listed after the general remarks in alphabetical order. Using RS input, you may change the order in which remarks appear inside a category.
A category comment is entered as RM, any letter from A to Z, a slash, and the content of the remark. As an alternative, you might provide a passenger or air segment association.
The categories can be used any way you like, at your discretion.
Use RMH for all comments pertaining to hotels, and RMC for all comments pertaining to automobiles, etc.
For instance, enter the following to show that you informed a traveler of the hotel check-in time:
RMH/ADV 12 NOON CHECK-IN
Enter: to link the comment to a traveler.
RMH/ADV 12 NOON CHECK-IN/P2
Creating a ‘C’ and ‘H’ category remark at the same time
For the same entry, you can write two distinct notes for categories C and H as follows:
RM C, H/REQUEST NON SMOKING
System response in PNR:
As an alternative, you might provide a passenger or air segment association.
Enter the following information, for instance, to link a C and an H remark to a certain section and traveler:
RM C,H/REQUEST NON SMOKING/S4/P1
RM* – Special remarks for Amadeus Interface Records (A.I.R.)
How to add PNR remarks in Amadeus: There is a transmission of special comments to the Amadeus Interface Record (A.I.R.). The specific data that you submit in this type of remark relies on your back office program, and these records are used by back office systems.
You can add a specific observation to:
- one traveler
- Regardless of the segment type, any PNR section
There are two forms for the special A.I.R. remark:
(1) RM*, then a comment (free-flow text)
RM*THIS INFO IS USED IN THE BACK-OFFICE SYSTEM
RM*THIS INFO IS USED IN THE BACK-OFFICE SYSTEM/S3-4/P2
(2) RM*ACC followed by an account number (10 characters max.)
A PNR can contain up to 3 special remarks for Amadeus Interface Records (for example RM*ACCNNN).
RQ – Quality Control remarks
How to add PNR remarks in Amadeus: Some PC-based office systems can record quality control comments for use in quality reporting.
All users with the ability to evaluate the PNR can see the Quality Control comments. Enter RQ and at least one text character to write a Quality Control remark.
Quality Control comments cannot be used with passenger or segment associations.
Up to three quality control notes may be included in a PNR, but only the first one will be seen by the quality control system. A comment may include up to 124 characters.
In a PNR, RQ components come following category remarks.