Enter an Air Retention Line in Amadeus: The retention line is useful because it allows different parties, such as travel agents, airlines, or passengers, to view the history of a particular PNR. This information can be used to resolve any issues or disputes related to the PNR, and it also serves as an audit trail for tracking changes to the reservation.
What is the PNR retention line?
Enter an Air Retention Line in Amadeus: The PNR retention line, also known as the PNR history or PNR remark, is a record in a Passenger Name Record (PNR) that provides information on changes made to the PNR.
Each time a travel agent or an airline representative modifies the PNR, they can add a remark to the retention line. These remarks could include changes to flight itineraries, seat assignments, special requests, or any other relevant information. The retention line is a chronological record of all the changes made to the PNR since it was created.
Enter an Air Retention Line in Amadeus
Enter an Air Retention Line in Amadeus: The Amadeus PNR retention line command is used to add a retention element to a Passenger Name Record (PNR) in the Amadeus system. This command is used by travel agents and airlines to retain a PNR for a specified period of time, usually for record-keeping or follow-up purposes.
To add a retention element to a PNR in the Amadeus system, use the following command:
Command : RU1AHK2NYC10JUL/TEXT
This would add a retention element to the PNR, indicating that it should be retained till 10 Jul.
RU – Transaction Code
1A – Vendor code in this case always Amadeus
HK – Action Code
1 – Number of services (in case of multi pax PNR, add the number of passengers, ie: HK3)
NYC – City code of your agency/City code where the services are to be used
10JUL – Retention date (the PNR will remain active till this date)
/TEXT – free text
For more information, you can check the HE MEMO or HE RU pages or the Service Hub.
MEMO AUXILIARY SEGMENT RU 1A HK1 BWN 12SEP/TEXT MS295
How to keep a PNR active (Retention Line)
Enter an Air Retention Line in Amadeus: To keep a PNR active in the Amadeus system, you can add a retention element to the PNR using the RT (Retention Time) command. The retention element will specify the number of days the PNR should be retained, as well as the reason for retention and the office ID of the travel agency or airline.
Note that the retention element should be added before the PNR expiration date to keep the booking active. Once the PNR has expired, it cannot be retrieved or modified.