Airlines SSR Codes – When a traveler requests special assistance, the airline codes that into their ticket record using a special service request code, or SSR. These codes allow airlines to easily keep track of assistance requests and assign staff accordingly.
Airlines SSR Codes
It is important that the correct code(s) be placed in your record to ensure that the assistance provided is appropriate and timely. The tables below identify and define the types of assistance and SSR codes of interest to air travelers with disabilities.
| SSR Code | Description |
|---|---|
| BLND | Passenger is blind or has reduced vision. |
| BIKE | Bicycle in hold, specify number (see below) |
| BIKE | Bassinet/carrycot/baby basket |
| BULK | Bulky baggage (specify number, weight and dimensions) |
| DEAF | Passenger is deaf or hard of hearing. |
| DPNA | Disabled Passenger with Intellectual or Developmental Disability Needing Assistance |
| DEPA | Deportee, accompanied by an escort |
| DEPU | Deportee, unaccompanied |
| DOCA | Advance Passenger Information System (APIS) address details |
| DOCO | Advance Passenger Information System (APIS) visa |
| DOCS | Advance Passenger Information System (APIS) passport or identity card |
| CBBG | Cabin baggage requiring seats (specify number, weight and size) |
| CLID | Corporate client code used by all GDSs |
| COUR | Commercial courier (specify weight and courier company) |
| CRUZ | Cruise passenger |
| ESAN | Passenger is traveling with an emotional support animal. |
| EXST | Passenger requires an extra seat due to body size. |
| EPAY | Electronic payment for ticketless carriers |
| FOID | Form of ID |
| FQTR | Frequent Flyer mileage program redemption |
| FQTS | Frequent Flyer service request |
| FQTU | Frequent Flyer upgrade and accrual |
| FQTV | Frequent Flyer mileage program accrual |
| FRAG | Fragile baggage (specify number, weight and dimension) |
| FRAV | First available |
| GPST | Group seat request (specify number and preferred location) |
| GRPF | Group fare (specify fare code) |
| GRPS | Passengers traveling together using a common identity |
| LANG | Languages spoken |
| MAAS | Meet-and-assist. Used by some airlines to identify passengers with intellectual disabilities. |
| MEDA | Medical case. Used by some airlines to identify passengers needing oxygen. |
| NSSA | Non smoking aisle seat |
| NSSB | Non smoking bulkhead seat |
| NSST | Non smoking seat (seat number may be included) |
| NSSW | Non smoking window seat |
| OXYG | Passenger will require oxygen. |
| OTHS | Other service not specified by any other SSR code |
| PETC | Passenger is traveling with a pet in cabin. |
| PNUT | Passenger is allergic to peanut dust. |
| PPOC | Passenger is traveling with a portable oxygen concentrator. |
| PCTC | Emergency contact details for passenger |
| PICA | Passenger in custody, accompanied |
| PICU | Passenger in custody, unaccompanied |
| RQST | Seat request (include seat number or preference) |
| STCH | Passenger is traveling on a stretcher. |
| SVAN | Passenger is traveling with a service animal. |
| SEAT | Pre-reserved seat with boarding pass issued or to be issued |
| SEMN | Seaman – ship’s crew |
| SLPR | Bed/berth in cabin |
| SMSA | Smoking aisle seat |
| SMSB | Smoking bulkhead seat |
| SMST | Smoking seat (specific seat number may be included) |
| SMSW | Smoking window seat |
| SPEQ | Sports equipment |
| STCR | Stretcher passenger |
| TKTL | Ticketing time limit (automatically generated); |
| TWOV | Transit or transfer without visa |
| UMNR | Unaccompanied minor (specify age) |
| WCBD | Wheelchair – dry cell battery |
| WCBW | Wheelchair – wet cell battery |
| WCHC | Wheelchair – all the way to seat |
| WCHR | Wheelchair – for ramp |
| WCHS | Wheelchair – up and down steps |
| WCMP | Wheelchair – manual power (US carriers only) |
| WCOB | Wheelchair – on board |
| XBAG | Excess baggage (specify number, weight and dimensions) |
| WEAP | Weapons, firearms or ammunition carried as checked baggage |
The following SSR codes address other disability-related assistance needs, and may be used in conjunction with the wheelchair assistance codes. This list is not exhaustive. Passengers requiring any of these services should insist that the air carrier notate their ticket record with the relevant SSR codes.
Passengers should call and have the relevant SSR codes added to the ticket record at the time of booking or soon thereafter. Advance notice allows airlines and airport contractors to better manage and assign the staff who provide wheelchair and other assistance at the airport.