Amadeus Quick Reference Guide

Amadeus Quick Reference Guide: Amadeus Command, Amadeus Quick Reference, Amadeus Command List, Amadeus Command Ticketing, Amadeus GDS Commands

As a complete travel technology tool, Amadeus offers many services, such as booking reservations, buying tickets, and keeping track of inventory. Travel agencies, airlines, and other companies that deal with travel use it to keep track of their operations and make them run more smoothly.

Table of Contents

Amadeus Quick Reference Guide: Amadeus has a reservation system that lets people book rooms, flights, and other travel services. It lets you check inventory and confirm reservations in real time. Amadeus offers strong purchasing options, such as electronic tickets, which make the process of giving out tickets easier and use less paper.

Amadeus Sign in & Sign out Command

SIGN IN & SIGN OUT	HE SIGN
SIGN IN TO ONE WORK AREA	JI 1234AK/AS
SIGN IN TO ONE WORK AREA WITH PASSWORD PROTECTION	JI 1234 AK/AS-PASSWORD
SIGN IN TO ALL WORK AREAS	JI*1234AK/AS
SIGN IN TO ANOTHER WORK AREA “C”	JXC
JUMP MOVE TO WORK AREA “B”	JMB
JUMP DISPLAY	JD
REDISPLAY SIGN MESSAGE FOR THE DAY	JB
JUMP OUT FROM CURRENT AREA/ALL SIGNED AREAS/ PARTICULAR WORK AREA	JO / JO* /JOC
SIGN OUT OF SPECIFIC WORK AREA	JOB

AIS PAGES	HE AIS
VIEW AIS MAIN MENU	GG AIS
PRODUCT ANNOUNCEMENTS IN AMADEUS	GG NEWS
INFORMATION ON AN AIRLINE, FOR EX, UL	GG AIR UL
AIRLINE LOCAL CONTACT NUMBERS	GG AMA IN LCL
USEFUL INFORMATION PAGES WITH IN AMADEUS	GG AMA IN USE
INFORMATON ON A PARTICULAR COUNTRY	GG COU FR
INFORMATION ON A SPECIFIC AIRPORT	GG APT NRT
INFORMATION ABOUT THE CONTACT NUMBER OF AIRLINES IN ANOTHER COUNTRY ( EXAMPLE OF BA)	GG AIR BA GB 6 (GGAIRBA is the default format for the British Airlines system pages followed by the 2 letter country code and 6 is the default page for the airlines contact numbers)
INFORMATION ABOUT THE CONTACT NUMBERS OF CONSULATES & EMBASSIES IN ANOTHER COUNTRY (EXAMPLE OF BA)	GG AIR BA GB O (GGAIRBA is the default format followed by the 2 letter country code and O is the default page for the Embassies and consulates numbers)
CURRENT WEATHER FORECAST FOR A CITY	GG WEA LAX
PARTICIPATING CARRIER ACCESS & FUNCTION LEVEL	GG PCA xx ( xx = carrier code)
TO SEE THE LIST OF CARRIERS STARTING WITH FIRST LETTER OF CARRIER CODE	GG PCAL AIR x (X= first letter of the airlines name)
TO SEE THE LIST OF CARRIERS SORTED BY ORIGIN COUNTRY	GG PCAL COU x (X= first letter of the country name)
INFORMATION ON A SPECIFIC CAR COMPANY	GG CAR ZE
INFORMATION ON A SPECIFIC HOTEL CHAIN	GG HTL RD
INFORMATION ON TRAINING SCHEDULES	GG AMA IN TRx ( Where x = region code, for ex , for Delhi(North), the page would be GG AMA IN TRN) (Where N=North, W=West, E=East, S=South, A=ALL)
INFORMATION ON AMADEUS LEARNING CITY	GG AMA IN NYC
INFORMATION ABOUT ETKT LOCAL GUIDELINES	GG AMA IN ETT
INFROMATION ON INDIAN AIRLINES BOOKING GUIDLINES	GG AMA IN IND
AMADEUS NEW YORK INFORMATION PAGE ON RESERVATION AND TICKETING GUIDLINES	GG AMA IN TKT
TO SEE A LIST OF INPUT AND OUTPUT ACTION CODES	GG CODE
TO SEE A LIST OF ALL LOCAL CODES STARTING WITH W	GG CODE W
AMADEUS INPUT AND OUTPUT ACTION CODES	GGCODE.64
TO SEE THE AIR ALLIANCES LIST	GG ALLIANCE

OFFICE BRIEFING PAGE	HE GD
DISPLAY YOUR OFFICE BRIEFING PAGE	GD
EDIT OFFICE BRIEFING PAGE	GMD

HELP	HE
HELP INDEX BY LETTER	HE A
HELP ON NAME ELEMENT	HE NM
STEP BY STEP INSTRUCTIONS FOR COMMON TASKS	HE STEPS
HELP ON MEALS	HE MEAL CODES
HELP ON THE LAST TRANSCTION ENTERED	HE/
HELP ON TICKETLESS ACCESS	HE TLA

TIMATIC HE TI
In Amadeus Selling Platform, follow the following steps: 1:- Verify you are in the command page or click on the command page icon 2:- Click on the Scripts tab 3:- The information icon on the extreme right under the scripts tab refer to Timatic (it is says Travel information ) use a mouseover to confirm. 4:- Click on the icon . This will open up the Timatic window where you can check Visa/Health information / information regarding Customs, taxes to be paid at the airport etc. 5:- To send this information as an email, click on the FAX/Email icon and then click on Send. Enter email address of receiver and click on Send. 6:- In case your email setup is not configured, do that first. There is a separate handout available for the steps.

TIMATIC HE TI

In Amadeus Selling Platform, follow the following steps:
1:- Verify you are in the command page or click on the command page icon
2:- Click on the Scripts tab
3:- The information icon on the extreme right under the scripts tab refer to Timatic (it is says Travel information ) use a mouseover to confirm.
4:- Click on the icon . This will open up the Timatic window where you can check Visa/Health information / information regarding Customs, taxes to be paid at the airport etc.
5:- To send this information as an email, click on the FAX/Email icon and then click on Send. Enter email address of receiver and click on Send.
6:- In case your email setup is not configured, do that first. There is a separate handout available for the steps.

CRYPTIC COMMANDS:	HE TI
MASK FOR VISA INFORMATION	TIFV
MASK FOR HEALTH INFORMATION	TIFH
MASK FOR VISA AND HEALTH INFORMATION	TIFA
REFRENCING TIMATIC FROM A PNR	TIRV/NAIN/S2-3
INDEX FOR NEWS ITEMS	TINEWS
INDEX FOR RULES, TERMS AND DEFINATIONS	TIRULES
LIST OF AIRPORTS FOR A SPECIFIC COUNTRY	TILCC/GERMANY
TO CHECK CUSTOMS	TIDFT/IN/CS
LIST OF COUNTRY GROUP CODES AND GROUP NAMES	TIRDL
DISPLAY MEMBER COUNTRIES FROM GROUP CODES (where SCHS is the group code for Schengen states)	TIRGL/SCHS

Note : The Information provided in the TIMATIC display in not guaranteed by Amadeus.

ENCODE/DECODE	HE CONVERT
ENCODE CITY /AIRPORT NAME	DAN DELHI
ENCODE FROM PART OF CITY NAME	DAN CIN*
ENCODE ANY LOCATION CALLED INDIA, DELHI ONLY	DAN INDIA/DL
TO DISPLAY THE TEN NEAREST AIRPORT TO A CITY	DAN DELHI/N
DECODE CITY/AIRPORT NAME	DAC DEL
TO LIST THE CODES ASSOCIATED TO A CITY	DB DEL or DB DELHI
ENCODE AIRLINES NAME	DNA EMIRATES
DECODE AIRLINES NAME	DNA EK
ENCODE COUNTRY CODE	DC INDIA
DECODE COUNTRY CODE	DC IN
ENCODE A HOTEL	DNH TAJ HOTELS
DECODE A HOTEL	DNH TJ
ENCODE A CAR COMPANY	DNC AVIS
DECODE A CAR COMPANY	DNC ZI
ENCODE A STATE	DNS NEWYORK
DECODE A STATE	DNS US NY
LIST STATES FOR A COUNTRY	DNS IN
DECODE AN AIRCRAFT TYPE	DNE IL9
DECODE A HOTE RATE CODE (EX SUM)	DNN SUM
DECODE CAR EQUIPMENT	CE PHN

DATE AND TIME CONVERSIONS	HE DD
CURRENT TIME IN INDIA	DD IND
TIME DIFFERENCE BETWEEN TWO CITIES	DD NYC/ORD
COMPARE TIME IN OTHER CITY	DD NYC1600/ORD
TO CHANGE THE UTC TIME TO LOCAL TIME	DD ZZZ1600/ORD
DISPLAY DAY OF WEEK	DD29AUG21
DAYS	DD29AUG21/30

MATHEMATICAL CALCULATIONS	HE DF
ADD VALUES	DF 867; 5635; 947
SUBTRACT VALUES	DF 1893-485
MULTIPLY	DF 8326*25
DIVIDE	DF 896/3

AVAILABILITY	HE AN
NEUTRAL AVAILABILITY	AN10DECDELJFK
AVAILABILITY FOR SPECIFIC AIRLINE	AN12JANDELJFK/AEK
AVAILABILITY FOR SPECIFIC AIRLINE (up to 6 carriers)	AN15FEBDELJFK/AEK,AI,QR
EXCLUDE SPECIFIC AIRLINE (up to 6 airlines can be excluded)	AN20MARDELJFK/A-AI,EY
AVAILABILITY WITH DEPARTURE TIME	AN10DECDELJFK2000/AAI
AVAILABILITY WITH SPECIFIC BOOKING CLASS (RBD) (max 3 can be added )	AN20APRDELLON/ALH/CT
AVAILABILITY WITH SPECIFIC CABIN CLASS	AN15OCTDELLHR/ALH/KY
AVAILABILITY AS PER NUMBERS OF SEATS	AN17NOVDELLHR/B5
AVAILABILITY WITH CARRIER CODE, NUMBER OF SEATS AND RBD CLASS SPECIFIED	AN25DECDELLHR/ALH/CM/B5
AVAILABILITY WITH TRANSIT POINTS	AN22JANDELJFK/XDXB
AVAILABILITY WITH 2 TRASIT POINTS	AN27JANDELJFK/XDXBDOH
AVAILABILITY WITH TRASIT POINT & AIRLINE	AN22JANDELJFK/AEK/XDXB
EXCLUDE A CONNECTING POINT	AN22JANDELJFK/X-CDG/ADL
ONLINE CONNECTIONS	AN26FEBDELLAS/O
CARRIER-PREFERRED DISPLAY	ANEK15OCTDELDXB
ALLIANCE AVAILABILITY	AN*A17DECDELLON (Star Alliance)
ALLIANCE AVAILABILITY	AN*O19DECDELSYD (One World)
ALLIANCE AVAILABILITY	AN*S15JULDELEWR (Sky Team)
AVAILABILITY BY ARRIVAL TIME	AA15MARDELLHR1600
SEVEN DAY SEARCH ENTRY	AN/26DECBOMEWR/AUA
AIR ASIA AVAILABILITY	AN15APRDELKUL/AAI
CHANGE TO TICKETLESS ACCESS AIRLINE DISPLAY	ACW1/B1 (where first 1 is the line number and second 1 is the number of seats)

SCROLLING ENTERIES
TO MOVE UP TO THE PREVIOUS SCREEN	MU
TO MOVE DOWN TO THE NEXT SCREEN	MD
TO MOVE TO TOP OF THE DISPLAY	MT
TO MOVE TO THE DISPLAY FOR THE NEXT DAY	MN
TO MOVE TO THE DISPLAY FOR THE PREVIOUS DAY	MY

DUAL CITY PAIR AVAILABILITY	HE AN
WITH RETURN ON SAME DAY	AN15MARDELFRA/ABA*
WITH RETURN DATE SPECIFIED	AN15MARDELFRA/ABA* 16OCT
WITH ONWARD DATE, SECTOR AND AIRLINE SPECIFIED	AN15MARDELFRA/ABA* 25JUNFRABOM/AAA

SCROLLING IN DUAL CITY PAIR AVAILABILITY
MOVE UP/DOWN/NEXT/YESTERDAY IN FIRST CITY PAIR	MUF / MDF / MNF / MYF
MOVE UP/DOWN/NEXT/YESTERDAY IN SECOND CITY PAIR	MUS / MDS / MNS / MYS

DIRECT ACCESS	HE DIR XX (Where XX = Airline Code)
TO SEE WHAT ALL DIRECT ACCESS FUNCTIONALITIES ARE SUPPORTED BY AN AIRLINE	HE DIR BA (FOR BRITISH AIRWAYS)
DIRECT ACCESS AVAILABILITY FOR AIRLINE	19W AD12DECDELSIN
SCROLLING IN DIRECT ACCESS AVAILABILITY	19W MN (MOVE NEXT)
SCROLLING IN DIRECT ACCESS AVAILABILITY	19W MY (MOVE YESTERDAY)
SCROLLING IN DIRECT ACCESS AVAILABILITY	19W MD (MOVE DOWN)
SCROLLING IN DIRECT ACCESS AVAILABILITY	19W MU (MOVE UP)
DIRECT ACCESS PNR RETRIEVAL BY RECODE LOCATOR	1AIRT H55PW (Where AI is the carrier supporting direct access PNR Display)
DIRECT ACCESS FARE DISPLAY FOR AIRLINE	19WFQDDELJFK

TIME TABLE ENTERIES	HE TN
NEUTRAL TIME TABLE	TNDELJFK
NEUTRAL TIME TABLE FOR AN AIRLINES ( this displays the timetable for non-participating carriers as well)	TNDELJFK/AUA
NEUTRAL TIME TABLE WITH DATE AND AIRLINE	TN10JANDELJFK/AAI
TO DISPLAY THE TIMETABLE FOR ALL THE YY CARRIERS (including the non-participating carriers )	TN10JANDELJFK/AYY

SCHEDULE ENTERIES	HE SN
NEUTRAL SCHEDULE	SNDELLHR
NEUTRA SCHEDULE WITH DATE AND AIRLINES	SN15DECDELLHR/ADL
TO DISPLAY THE SCHEDULE FOR ALL THE YY CARRIERS	SN02MAYDELLHR/AYY
DUAL CITY PAIR SCHEDULES	SN25SEPDELLHR*BOMCDG
ROUNDTRIP SCHEDULE DISPLAY	SN25SEPDELLHR*15OCT

AVAILABILITY CHANGE ENTRIES	HE AC/ HE ACR
AVAILABILITY CHANGE TO SPECIFIC DATE	AC 25JAN
AVAILABILITY CHANGE TO 5 DAY AHEAD	AC 5
AVAILABILITY CHANGE TO 5 DAY PREVIOUS	AC-5
AVAILABILITY CHANGE TO SPECIFIC AIRLINE	AC/ALH
AVAILABILITY CHANGE TO YY DISPLAY	AC/AYY
AVAILABILITY CHANGE TO FARE DISPLAY	AC FQ
AVAILABILITY CHANGE TO SCHEDULE	AC SN
CHANGE CITY OF ORIGIN	AC DEL
CHANGE CITY OF DESTINATION	AC //JFK
AVAILABILITY CHANGE TO RETURN	ACR30DEC
AVAILABILITY CHANGE TO RETURN WITH DATE AND AIRLINE	ACR18DEC/ADL
CHANGE TO DIRECT ACCESS DISPLAY (where applicable)	ACLx (where X= line no of availability display

Note : The Segment status that is displayed at segment sell time reflects the type of access used by the airlines

STATUS CODE SEEN AT SELL TIME	DESCRIPTION / ACCESS TYPE
KL	HOLDING CONFIRMED/AMADEUS ACCESS, ACCESS SELL
HN	HOLDING NEED / AMADEUS ACCESS, ACCESS SELL
HL	WAITLISTED / AMADEUS ACCESS, ACCESS SELL
LK	HOLDING CONFIRMED / DIRECT ACCESS
NK	HOLDING CONFIRMED / DIRECT ACCESS , PENDING RECORD LOCATOR RETURN
SS	SOLD/ ACCESS UPDATE, STANDARD ACCESS
NN	NEED SEGMENT/ ON REQUEST

In newly sold extended air segments, before end of transaction, additional status codes are used (list below) after end of transaction, these code are changed to HK, HN or HL

DK	CONFIRMED / AMADEUS ACCESS, ACCESS SELL
DN	ON REQUEST / AMADEUS ACCESS, ACCESS SELL
DW	WAITLISTED / AMADEUS ACCESS, ACCESS SELL

FLIGHT INFORMATION	HE DO
DISPLAY FLIGHT INFORMATION BY FLIGHT NUMBER, DATE AND SECTOR	DO TG774/25DEC/BKKLAX
DISPLAY FLIGHT INFORMATION FROM A PNR SEGMENT OR AVAILABLITIY	DO 2 (Where 2 is the segment No of PNR or the line no of availability display)
DISPLAY FLIGHT INFORMATION FROM A DIRECT ACCESS DISPLAY	DO 20

Note : On the cryptic screen, if you right click on the highlighted flight number, you can see the Do information

MINIMUM CONNECTING TIME	HE DM
DISPLAY MINIMUM CONNECTING TIME FOR CITY	DM LHR
DISPLAY MCT FOR INTER-AIRPORT CONNECTION	DM JFK-EWR
DISPLAY MCT FOR INTER-AIRPORT CONNECTION WITH THE TERMINALS SPECIFIED AS WELL	DM ORYW-CDG2B
DISPLAY MCT FOR CARRIER	DM LH/LHR/AA
DISPLAY MCT FOR CARRIER AND AIRPORT	DM LH /LHR-LGW/AA
DISPLAY MCT FROM AN AVAILABILITY OR SCHEDULE DISPLAY	DM2
DISPLAY MCT FROM A PNR DISPLAY (for segment 2 and 4 of the PNR )	DM3/4
CHECK MCT AND SEGMENT CONTINUITY IN A PNR	DMI

DISPLAY CONNECTION POINTS	HE DRT
TO DISPLAY NEUTRAL CONNECT POINTS	DRT DEL LHR
TO DISPLAY CONNECT POINTS WITH DATE AND SPECIFIC AIRLINE	DRT 25JAN DELLHR /ADL
TO DISPLAY CONNECT POINTS WITH SPECIFIC AIRLINES EXCLUDED	DRT 25JAN DELLHR /A-DL
TO DISPLAY CONNECT POINTS WITH A CONNECT POINT OPTION	DRT 20AUG DELJFK /XDXB
TO DISPLAY CARRIER PREFERRED CONNECT POINTS	DRT EK 15FEBDELJFK

SEGMENT SELL	HE SS
SELL ONE SEAT (Y CLASS) FROM LINE 3 OF AVAILABILITY OR SCHEDULE DISPLAY	SS1T1
SELL ONE SEAT (MULTIPLE CLASS) FROM LINE 4	SS1TK4
SELL TWO SEATS Y CLASS FROM DUAL CITY PAIR AVAILABILITY DISPLAY	SS1T1*8
SELL IN DIFFERENT CLASSES OF TRAVEL OR IN DIFFERENT RBDS FROM DUAL CITY PAIR DISPLAY	SS1T1*K8
SHORT SELL ONE SEAT FOR WAITLISTED SEGMENT	SS1T1/PE
LONG SELL ONE SEAT	SSAI102M15JANDELJFK1
LONG SELL FOR WAITLISTED SEGMENT	SSAI102M15JANDELJFKPE1
SELL FROM DIRECT ACCESS DISPLAY	SS1K21
SELL FOR SELECTED PASSENGERS	SS2C1/P1,3
SELLING SEATS FOR A UMNR FOR A SINGLE CITY PAIR	SS1C3/UM5 (Where 5 is the age of the UMNR)
SELLING SEATS FOR A UMNR FOR A DUAL CITY PAIR	SS1C1/UM6*11/UM6 ( Where 6 is the age of the UMNR)
WHEN THERE IS MORE THAN ONE UMNR IN THE SAME PNR	SS2C3/UM5,7
SPACE SELLING FOR STRETCHER PASSENGER FROM AVAILABILITY	SS1Y1/ST

MANDATORY PNR ELEMENTS – HE PNR

NAME ELEMENT	HE NM
BASIC ENTERY	NM1BHARDWAJ/AJEET MR
COMMON SURNAME	NM2BHARDWAJ/AJEET MR/ARUN MR
DIFFERENT SURNAME	NM1BHARDWAJ/AJEET MR 1KUMAR/RAJU MR
ACCOMPANIED INFANT	NM1BHARDWAJ/AJEET MR (INF/RITIK/03MAR21)
INFANT WTIH DIFFERENT SURNAME	NM1BHARDWAJ/AJEET MR (INFSINGH/RITIK/03MAR21)
CHILD PASSENGER	NM1BHARDWAJ/SHRISTI MISS (CHD/06MAR18)
INFANT WITH A SEAT	NM1BHARDWAJ/VAIBHAV (INS)
NAME ELEMENT FOR A STSREACHER PASSENGER	NM1RAM/KHUSHI MR (IDSTCR)

Note 1 :- SSR element automatically generates with the child’s and infant’s name and age. If the infant’s DOB is not provided the system will take the PNR Creation date as the infant’s DOB.

Note 2 :- Do not use the child (CHD) passenger type in the name when booking an unaccompanied minor.

PHONE FIELD	HE AP
CONTACT INFORMATION AS PER OFFICE PROFILE	AP
ENTER CONTACT INFORMATION	AP NYC CTC04562563
ENTER MOBILE NUMBER	APM – DEL45698712
ENTER E-MAIL ADDRESS	APE – ABC@YAHOO.COM

*Remember to transmit the data in the phone field to the airline under OSI as well

TICKETING ARRANGMENT	HE TK
TICKETING IN ORDER	TKOK
TICKETING TIME LIMIT DATE	TKTL05NOV
TICKETING TIME LIMIT DATE AND TIME	TKTL05NOV/1600
AUTOMATIC CANCELLATION OF THE ITINERARY	TKXL/12MAR
PASSENGER SPECIFIC TK ELEMENT	TKTL05NOV/1600/P1,4
TICKETING FOR DOMESTIC ITINERARY	TKDO05NOV
TICKETING FOR INTERNATIONAL ITINERARY	TKIN05NOV

*Remember to transmit the time limit to the airline under OSI as well

REFERENCE	HE RF
REFERNCE OF PERSON ACTIONING BOOKING	RF AJEET

END TRANSCTION	HE ER / HE ET
END AND REDISPLAY PNR	ER
END AND IGNORE PNR	ET
END TRANSCTION, CHANGE ADVICE CODES AND REDISPLAY	ERK

Note :- You can enter all the mandatory elements together by combining them with a “;” (semi colom)

OPTIONAL ELEMENTS	HE AB/ HE AM/ HE RM/ HE RC/ HE OP / HE RIR
BILLING ADDRESS	AB 1671 TILAK NAGAR DELHI
BILLING ADDRESS (STRUCTURED FORMAT)	AB//CY-AMADEUS/A1-562 SECTOR 5 GREENPARK/CI-NEW DELHI /ZP-110048/CO-INDIA
	(where CY-Company, CI-City, CO-Country)
MAILING ADDRESS	AM 1258 BASANT BHAWAN, DELHI
MAILING ADDRESS ( STRUCTURED FORMAT)	AM//CY-AMADEUS/A1-562 SECTOR 5 GREENPARK/CI-NEW DELHI /ZP-110048/CO-INDIA
	(where CY-Company, CI-City, CO-Country)
GENERAL REMARK ELEMENT	RM PAX WILL COLLLECT TICKET COPY
CONFIDENTIAL REMARK	RC PAX MADE PAYMENT BY CC ENDING XX27/1003
CORPORATE REMARK	RX VIP PAX TAKE CARE /P1/S4
ITINERARY REMARK	RIR HAVE WOUNDERFUL FLIGHT
ITINERARY REMARK PLACED AFTER PARTICULAR SEGMENT OF PNR	RIR COMPLIMENTARY CAR TRANSFER ON ARRIVAL /S5
OPTION ELEMENT FIELD	OP 15JAN/US VISA TO BE APPLIED

OTHER SERVICE INFORMATION	HE OSI
ADD OSI MESSAGE FOR CONTACT INFORMATION	OS EK PAX DEL CTCH 123456789
ADD OSI MESSAGE FOR CIP PASSENGER	OS EK PAX CIP MD ASIA TYRES/P1
ADD OSI MESSAGE FOR TIME LIMIT	OS EK TIMELIMIT 15JAN 1400HRS
ADD OSI MESSAGE FOR ALL THE AIRLINES IN THE PNR	OS YY PAX CTCH DEL 123456789
ADD OSI MESSAGE FOR MOBILE TRANSMISSION	OS LH CTCM DEL 123456789

SPECIAL SERVICE REQUEST	HE SSR
MEAL REQUEST	SR AVML
MEAL REQUEST WITH PASSENGERS & SEGMENT	SR HNML/P3/S1-2
SEAT REQUEST (SEAT WISH)	ST/A (NON SMOKING AISLE)
	ST/W (NON SMOKING WINDOW)
	ST/E (EXIT ROW SEAT)
SPECIFIC SEAT NUMBER REQUEST	ST/21A/P3
FOLLOW UP ENTRY TO VIEW THE SEAT CHARCTERSTICS DETAILS	RTSTR
WHEELCHAIR REQUEST	SRWHCR/P1
BASSINETT REQUEST	SRBSC/P3
SSR MESSAGE WITH FREE FLOW TEXT :
(Special Meal Request)	SRSPML – ANNIVERSARY CAKE/P1/S5
(Meet and Assistance Request)	SRMAAS – PAX WITH INFANT/P2
(Other Services)	SROTHS UL-PLS DAPO CNFM ASAP
FORM OF IDENTIFICATION-FOID	SR FOID BA HK1-DEL987456321/P1 (Please refer to HE FOID for more details)
TO MANUALLY CREATE AN SSR FOR UMNR	SRUMNR-UM06 (Where 6 the age of the UMNR)
TO CREATE THE SSR WHERE THERE ARE MULTIPLE UMNRS IN THE PNR	SRUMNR-UM06/07/08
TO SEE THE LIST FOR ALL THE SSR CODES	HESSR.510

APIS TRAVEL DETAILS	HE APIS
APIS PASSPORT INFORMATION	SRDOCSLHHK1-P-IND-98746321-IND-15MAY92-M-25MAR25-BHARDWAJ-AJEET-KUMAR-H/P2/S2
	where SR=PRIMARY TRANSACTION CODE
	DOCS=SSR CODE FOR APIS PRIMARY TRAVEL DOCUMENT
	LH=AIRLINES CODE
	HK1=ACTION CODE AND NUMBER OF SERVICES REQUESTED (MANDATORY)
	P=TRAVEL DOCUMENT TYPE
	IND=TRAVEL DOCUMENT ISSUING COUNTRY / STATE USE THE THREE LETTER AIRIMP COUNTRY CODE
	98746321=TRAVEL DOCUMENT NUMBER (UPTO 15 DIGITS INCLUDING SPACES)
	IND=PASSENGER NATIONALITY IN THE THERE LETTER AIRIMP CODE
	15MAY92=DATE OF BIRTH OF THE PASSENGER
	M=GENDER OF THE PAX
	25MAR25=DATE OF EXPIRTY OF THE PASSENGER
	BHARDWAJ=LAST NAME OF THE PASSENGER
	AJEET=FIRST NAME OF THE PASSENGER
	KUMAR=MIDDLE NAME OF THE PASSENGER (IF ANY)
	HK1=PASSPORT HOLDER INDICATOR
	/P1=PASSENGER ASSOCIATION
	/S2=SEGMENT ASSOCIATION

APIS PASSPORT INFORMATION WITH PARTIAL DATA

SR DOCS LH HK1—–15MAY92-M-BHARDWAJ-AJEET/P1

Note: The minimum information for the partial entry contains-Full Name, Date of Birth, Gender. The system error will be created when the above information is not provided.

APIS VISA INFORMATION	SRDOCO LH HK1-DELHI IND-V-98765432-LONDON GBP-20JAN22-IND/P1/S2
	where SR=PRIMARY TRANSACTION CODE
	DOCO= SSR CODE(MANDATORY)
	LH=AIRLINE CODE
	HK1=ACTION CODE AND NUMBER OF SERVICES REQUESTED (MANDATORY)
	DELHI IND-PASSENGER PLACE OF BIRTH
	V= TRAVEL DOCUMENT TYPE
	98765432= VISA NUMBER
	LONDON GBP=VISA PLACE OF ISSUE
	20JAN22=DATE OF ISSUE FOR VISA
	IND= COUNTRY/STATE WHERE THE VISA APPLIES
	/P1=PASSANGER ASSOCIATION
	/S2= SEGMENT ASSOCIATION

APIS ADDRESS INFORMATION	SRDOCA LH HK1-D-IND-1671 TILAK NAGAR- NEW DELHI -DL-11042/P1/S2
	where SR=PRIMARY TRANSACTION CODE
	DOCA= SSR CODE (MANDATORY)
	LH=AIRLINE CODE
	HK1=ACTION CODE AND NUMBER OF SERVICES REQUESTED (MANDATORY)
	D=TYPE OF DESTINATION (D FOR DESTINATION & R FOR RESIDENCE)
	IND=COUNTRY (OPTIONAL)
	1671 TILAK NAGAR =ADDRESS DETAILS
	NEW DELHI=CITY (OPTIONAL)
	DL=STATE/PROVINCE/COUNTRY AS FREE TEXT (OPTIONAL )
	11042=ZIP CODE/POSTAL CODE
	/P1= PASSENGERS ASSOCIATION
	/S3= SEGMENT ASSOCIATION

Note 1 : Use MI to signify male infant and FI for female infant

Note 2 : For 3 letter nationality codes, refer to DC COUNTRY CODE or DC COUNTRY NAME Example : DC IN OR DC INDIA

ADVACNE SEATING THROUGH SEAT MAP	HE SM
DISPLAY SEAT MAP FOR FLIGHT DETAILS	SMLH762/C/03NOVDELJFK
DISPLAY SEAT MAP FOR A PNR SEGMENT 4	SM4

OPEN SEGMENT	HE SO
OPEN SEGMENT FOR A SPECIFIC CARRIER	SOLHCDELJFK
OPEN SEGMENT FRO A SPECIFIC DATE	SOLHC25DECDELJFK
OPEN SEGMENT WITH NO CARRIER SPECIFICATION	SOYYCDELJFK

INFORMATION SEGMENT	HE SI
INSERT SURFACE SEGMENT TO INDICATE BREAK IN SEGMENT CONTINUITY	SI ARNK
INSERT FLIGHT SEGMENT FOR INFORMATION ONLY	SISV219Y25DECDELJFKHK1/0812 2210

GHOST SEGMENT	HE SS
ADD GHOST SEGMENT INTO PNR	SSAI102Y25DECDELJFKGK1/YKABH (where YKABH is the airlines record locator)

FREEQUENT FLYER NUMBER	HE FFN
CHECK IF THE AIRLINE USES AMADEUS FREQUENT FLYER DATABASE	GG PCA XX (where XX= carrier code)
PNR CREATION FROM FREQUENT FLYER NUMBER (The entry works for airlines using Amadeus Frequent Flyer Database)	FFAAI-9876543210
DISPLAY FREQUENT FLYER NAME FROM AIRLINE DATABASE (This entry works for airlines using Amadeus Frequent Flyer Database)	FFDAI-9876543210
ADD FREEQUENT FLYER NUMBER INTO PNR	FFNAI-976543210/P1
CHECK FREQUENT FLYER AGREEMENTS FOR LH	VFFD AI
PASS KL FREQUENT FLYER NUMBER TO PARTNER CARRIERS NW AND UK AS WELL	FFNAI-9876543210, KL, UA, LH
FREQUENT FLYER THROUGH SSR	SR FQTV AI-FF253496

EXTENDED SECURITY	HE ES
SET UP A READ ONLY SECURITY (on the retrieve PNR)	ES DEL22222-R
SET UP A READ AND WRITE SECURITY (on the retrieve PNR)	ES DEL22222-R
SET UP READ AND TICKET SECURITY	ES DEL22222-T
DISPLAY PNR EXTENDED SECURITY AGREEMENT ( on the retrieved PNR)	ESD
CANCEL PNR EXTEDED SECURITY AGREEMENT (on the retrieved PNR)	ESX
RETRIEVED A PNR ON WHICH EXTENDED SECURITY HAS BEEN RECEIVED	RT/DL22222-BHARDWAJ (where DEL22222 is the office that has extended the security)
TO RETRIEVE THE SECURITY ELEMENT FOR THE CURRENT PNR, ENTER	RTE
TO RETRIEVE THE SECURITY ELEMENT HISTORY FOR THE CURRENT PNR.	RHE
Note : The ES in the PNR can be given to maximum 5 receivers

TICKET NUMBER TRANSMISSION

HE FH/HE OS

CHECK THE GGPCAxx PAGE ON THE SYSTEM TO SEE THE CORRECT FORMAT FOR TKT NO. TRANSMISSION (where xx=carrier code) IF THE TKT NO TRANSMISSION BOX READ “ALL” TICKET NUMBERS ARE ALWAYS TRANSMITTED, AUTOMATICALLY VIA FA ENTERY OR MANUALLY VIA FHE ENTRY, “FA ONLY” : TICKET NUMBERS ARE ONLY TRANSMITTED VIA FA ENTERY NOT FHE.

TKT NO. TRANSMISSION UNDER FHM (for manually issued tickets)	FHM 098-1234567
AUTOMATED TKT NO TRANSMISSION UNDER FH	FHA 098-1234567
ELECTRONIC TICKET NUMBER TRANSMISSION	FHE 098-1234567
ELECTRONIC TICKET NUMBER TRANSMISSION FOR INFANT TICKET	FHE INF 098-1234567
ELECTRONIC TICKET NUMBER TRANSMISSION FOR ADULT PASSENGER (WITH ACCOMPANYING INFANT)	FHE 098-1234567/P2
ELECTRONIC TICKET NUMBER TRANSMISSION FOR CONJUCTION TICKETS	FHE 098-1234567-08/P3

WORKFLOW TO CREATE TICKETLESS AIRLINE BOOKING (Example AIR ASIA PNR)	HETLA/ HE TICKETLESS
1. TO CHECK THE NEUTRAL AVAILABILITY OF AIR AISA	AN12JUNTRZKUL/AAK
2. TO CHANGE THE DISPLAY TO TICKETLESS DISPLAY	ACW1/B1(where first 1 is the line number and second 1 is the number of seats)
3. TO SELL THE SEATS FROM THE TICKETLESS DISPLAY	SS1V1
4. PNR CREATION WITH MANDATORY ELEMENTS
a. Name Element	NM1WILLIAMS/ANNIE MS
b. Phone Element	AP PAX CTC DEL 91 9865621231
c. E Mail Address	APE A HYPERLINK “mailto:WIILLIAMS@BINGO.COM”WIILLIAMS@BINGO.COM
d. Ticketing Element	TKOK
e. Pricing the PNR through FXP entry	FXP
View the Stored fare	TQT
f. Form of Payment (Either Credit Shell or Credit Card)	FPAG
	FPCCVI4111111111111111/1212/*CV123/ HOLDER NAME
g. End the transaction and retrieve the PNR	RFAGENT;ER
5.TO SYNCHRONISE THE AIR ASIA BOOKINGS	RTLC

Note: Once the PNR is saved the FOP in the PNR gets utilized.

USE AMADEUS QUEUES TO WORK MORE EFFICIENTLY

PNR RETRIEVAL & DISPLAY	HE RT
RETRIEVAL BY PNR	RT QVH1A5
RETRIEVAL BY SURNAME	RT/SINGH
RETRIEVAL BY SURNAME AND INITIAL	RT/SINGH/J
RETRIEVAL OF ACTIVE PNRS ONLY	RT/SINGH/J*A
RETRIEVE PNR AT LINE 4 OF LIST	RT4
RETURN TO LIST	RT0
RETRIEVAL BY FLIGHT	RTLH761/14SEPDELFRA-SEN
RETRIEVE PNR BY TICKET NUMBER (contained in FA or SSR element)	RTTKT/016-1234567890
REDISPLAY CURRENT PNR	RT
DISPLAY ONLY ITINERARY SEGMENTS	RTI
DISPLAY GENERAL FACTS INCLUDING OSI / SSR ELEMENTS	RTG
DISPLAY REMARKS ONLY	RTR
DISPLAY PNR ELEMENTS RELATED TO FARE, TICKETING AND ITINERARY ONLY	RTF,K,I
DISPLAY ELEMENTS FOR ONE PASSENGER ONLY	RT/P2
DISPLAY AIRLINE RECORD LOCATOR IN PNR	RL
DISPLAY AIRLINE RECORD LOCATOR IN NUMERIC FORMAT	RLN
DISPLAY NUMERIC RECORD LOCATOR WHILE RETIEVING PNR	RLN YBH22M
RETRIEVE PNR BY NUMERIC RECORD LOCATOR	RT 123456789012
RETRIEVE PNR ON WHICH EXTENDED SECURITY HAS BEEN RECEIVED	RT/DELI22123-SMITH (where DELI22123 is the office that has extended the security)
DISPLAY FLIGHT INFORMATION FROM RETRIEVED PNR	RTSVI3 (Segment3)
RETRIEVE PNR FROM CUSTOMER PROFILE DISPLAY	RTU
RETRIEVE PNR FROM DISPLAYED E-TICKET RECORD	RT*E
DISPLAY ALL QUEUES WHERE PNR IS PLACED	RTQ
TO SYNCHRONISE THE AIR ASIA BOOKINGS	RTLC
RETRIEVAL OF THE PNR WITH NUMERIC RECORD LOCATOR	RT1234569778
TO RETRIEVE THE NUMERIC RECORD LOACTOR IN THE PNR	RLN
TO RETIEVE THE NUMERIC RECORD LOCATOR WITH ALPHA NUMERIC RECORD LOCATOR	RLN ZSD3WS
TO RETIEVE THE ALPHA NUMERIC RECORDLOCATOR WITH NUMERIC RECORD LOCATOR	RLN 12345666655

PNR CLAIM	HE RO
STEP 1
RETRIEVING THE PNR CREATED IN ANOTHER OFFICE (BY RECORD LOCATOR)	RO CO ABC123 (where CO is the airline and ABC123 is the airline record locator)
RETRIEVAL BY FLIGHT NUMBER, DATE AND NAME	RO AA 042/23AUGDELCHI-SHARMA
RETRIEVAL FROM A SIMILAR NAME LIST	RO 3 (where 3 is the line number of the PNR on the list)
RETURNING TO THE SIMILAR NAME LIST	RO 0
STEP 2
CLAIMING RESPONSIBILITY FOR THE PNR	ER or ET

PNR CLAIM IS A 2 STEP PROCESS.THE INITIAL STEP CAUSES THE PNR TO BE DISPLAYED IN ITS ORIGINAL FORMAT. THE SECOND STEP CONSISTS OF PERFORMING AN END OF TRANSACTION ENTRY

PNR MODIFICATIONS	HE XE/HE XI/HE DL/HE RR/HE SB
CANCEL SPECIFIED SEGMENT	XE 4
CANCEL RANGE OF SEGMENTS	XE 4-8
CANCEL NON-CONSECUTIVE SEGMENTS	XE 4,6
DELETE ELEMENT (TO REMOVE INACTIVE STATUS CODES SUCH AS HX, UC FROM THE PNR FACE)	DL4
ACCEPT STATUS AS HK FOR SEGMENT	8/HK
ADD OR CHANGE PASSENGER ASSOCIATION	7/P1,4
CANCEL ITINERARY	XI
ACCEPT ALL STATUS UPDATES AND REDISPLAY PNR/ END TRANSACTION	ERK or ETK
CHANGE CLASS TO Y FOR SEGMENT 6 OF PNR	SBY6
CHANGE CLASS TO Y FOR ALL SEGMENTS	SBY
CHANGE DATE FOR SEGMENT 7 OF PNR	SB25DEC7

Note: For Standard access carriers, do not use the SB entries

PNR AND ITINERARY PRINTING	HE IED/HE IEP
ITINERARY BASIC DISPLAY FOR PASSENGER1	IBD/P1
ITINERARY BASIC PRINT FOR ALL PASSENGERS	IBP
ITINERARY EXTENDED DISPLAY FOR PASSENGER 2	IED/P2
ITINERARY EXTENDED PRINT FOR PASSENGER 2	IEP/P2
ITINERARY EXTENDED PRINT FOR PASSENGER 2 IN FRENCH LANGUAGE	IEP/LP FR/P2
PRINT SINGLE JOINT ITINERARY FOR ALL PASSENGERS	IEPJ
PRINT ENTIRE ITINERARY (NORMAL SCREEN VIEW)	WRA/RT
PRINT ENTIRE HISTORY	WRA/RH

VIEW BACKDATED FARES UPTO TWO YEAR IN THE PAST

SPLIT BOOKINGS	HE SP
MANUAL SPLIT IS A 3 STEP PROCESS. RETRIEVE THE PNR AND
1/SPECIFY PASSENGERS TO BE SPLIT	SP 1,4
2/END AND FILE NEW PNR BEING CREATED	RF AMIT; EF
3/END TRANSACTION IN PARENT PNR	RF AMIT;ET
RETRIEVE SPLIT PNR RECORDS	RT AXR (in the retrieved parent PNR)

Note: Action changes in the new PNR only after airline record locator has been received in the PNR

HANDLING NON HOMOGENEOUS PNR CONDITION (AUTOMATIC SPLIT)	HE NHP
INCREASING/DECREASING THE SEATS WITH SEGMENT ASSOCIATION (segment number /number of seats required)	3/2
ASSOCIATING THE SEGMENT SOLD WITH THE PASSENGER	3 / P2 OR 4-5/P1-2
END AND RECEIVE THE PNR FILE	RFSC;ER
RETRIEVE SPLIT PNR RECORDS	RT AXR

NHP is a unique feature of Amadeus provided to the user wherein the system performs an automatic split at PNR creation stage. This happens when the number of services requested does not match the number of passengers in the PNR

Note: Automated Split cannot be performed on the saved PNRs, it only happens when PNR is in the creation stage

COPY PNR	HE RRN
COPY THE WHOLE PNR	RRN
COPY PNR FOR FOUR PASSENGERS	RRN/4
COPY PNR FOR 7 DAYS LATER THAN ORIGINAL BOOKING	RRN/DP7
COPY PNR FOR 3 DAYS EARLIER THAN ORIGINAL BOOKING	RRN/DM3
COPY FOR SPECIFIC SEGMENTS ONLY	RRN/S2,6
COPY PNR WITH DIFFERENT DATE ON PARTICULAR SEGMENT	RRN/S5D12SEP
COPY PNR AND CHANGE CLASS OF SERVICE	RRN/CY
COPY PNR TO CREATE LINKED “AXR”	RRA
COPY PASSENGER DATA ONLY	RRP/P2
COPY PNR AND CHANGE CLASS OF SERIVICE FOR A SPECIFIC SEGMENT	RRN/S2CY/S3CJ
COPY ITINERARY SEGMENTS ONLY	RRI

USE FARE DIAGNOSTIC TO TARGET SPECIFIC FARES. HE FARE DIAGNOSTIC

PNR HISTORY	HE RH
TO SEE THE LIST OF PNR HISTORY DISPLAY OPTIONS	HE RH
FOR A LIST OF PNR HISTORY CODES, REFER TO HE RH and then GP CODE	HERH.148
DISPLAY PNR HISTORY	RH
DISPLAY PARTIAL PNR HISTORY FOR AIR SEGMENTS ONLY	RHA
DISPLAY HISTORY OF GENERAL FACTS (SSR, OSI)	RHG
RETRIEVE SEGMENT HISTORY (SEGMENT 1)	RHS1
DISPLAY QUEUE HISTORY	RHQ
DISPLAY PNR HISTORY WITH QUEUE HISTORY	RH/ALL

PNR RECALL ENTRIES	HE RPD
RECALL PURGED PNR BY AMADEUS RECORD LOCATOR	RPD/RLC-A123B4/03JUL09 (any date between PNR creation and PNR purge)
RECALL PURGED PNR BY FLIGHT/DATE SEGMENT	RPD/AF7708/16JUL09 (ﬂight date)

Note: The purged amadeus pnr data can be retrieved for past 3 years.

MULTI LIST-SEARCH BY FLIGHT	HE LP
MULTI LIST PNR RETRIEVAL	LP/TG316/12FEB/DELBKK
MULTI LIST FOR WAITLIST SEGMENTS	LP/W/TG316/12FEB/DELBKK
Note: For a list of Search Option codes, go to HE LP and then GPLP2
PLACE LIST ON QUEUE	LP/W/TG316/12FEB/DELBKK-Q25C0
SEND LIST TO PRINTER	LP/W/TG316/12FEB/DELBKK-P
MULTI LIST FOR RECONFIRMED SEGMENTS	LP/R/TG316/12FEB/DELBKK
MULTI LIST FOR SPECIFIC SSR	LP/S(FQTV)/TG316/12FEB/DELBKK
RETRIEVE PNR AT LINE 4 OF LIST	LP4
RETURN TO LIST	LP0

SEARCH BY OFFICE	HE LPO
TO SEE THE LPO SEARCH CODES	HELPO.358
SEARCH BY CRITERIA	LPO/A(AF,BA)B(CPH)
SEARCH BY CRITERIA AND PLACE SEARCH RESULTS ON SPECIFIC QUEUE	LPO/A(AF,BA)B(CPH) – Q29C2
Under LPO command we need to highlight this command	LPO/W(*X)
SEARCH BY CRITERIA FOR HOTEL SEGMENTS	LPO/N(HTL)
SEARCH BY CRITERIA FOR INSURANCE SEGMENTS	LPO/N(INS)
SEARCH BY CRITERIA FOR CAR SEGMENTS	LPO/N(CCR)
DISPLAY THE PASSENGER LIST STATUS TABLE	LPS/PS
DISPLAY THE SEARCH RESULTS	LPS/D3
RETRIEVE A PNR FROM THE LIST	LPS23
RETURN TO LIST	LPS0
REMOVE A SEARCH FROM THE TABLE	LPX/3-5,7

QUEUES	HE QUEUES
DISPLAY TOTAL QUEUE COUNT	QT
DISPLAY ALL EXISTING QUEUES FOR AN OFFICE	QTQ
START QUEUE PROCESSING	QS97C0D1
REMOVE ITEM FROM QUEUE, DISPLAY NEXT ONE	QN
DELAY ITEM, DISPLAY NEXT ONE	QD
DELAY PNR TO SPECIFIC DATE AND TIME	QD09DEC/1200
EOT AND EXIT QUEUE MODE	QF
IGNORE PNR AND EXIT QUEUE MODE	QI
REDISPLAY QUEUE MESSAGE	QU
PLACE PNR TO QUEUE CATEGORY OF OWN OFFICE	QE8C1
PLACE PNR TO ANOTHER OFFICE QUEUE	QE/DEL1A0900/0C0
INFORMATION PAGE TO SEE THE QUEUE ADDRESSES OF THE AIRLINES	GGAMAINUSE.161

SEND FREE FLOW TEXT MESSAGE	QE/DELA0900/97 (ctrl+enter for new line)
	WRITE TEXT OF MESSAGE (ctrl+enter)
	REGARDS// (END Message with //) (enter)

DISPLAY COMBINED CONTENT OF GDS AND NON GDS HOTEL AVAILABILITY AND RATES THROUGH AMADEUS HOTEL MULTISOURCE

QUEUE NICKNAMES	HE QUEUE and then GP NIC
ADD A NICKNAME TO A QUEUE	QLAJANE/30C1
DISPLAY NICKNAME LIST	QLD
PLACE PNR ON QUEUE SPECIFIED BY NICKNAME	QE.JANE

QUEUE SORTATION	HE QUEUE and then GP SOR
ACTIVATE THE SIGN-ASSOCIATED CATEGORY	QAC6C21-21
NAME THE CATEGORY	QAR6C21NAME or QAN6C21NAME

QUEUE VIEW	HE QV
TO DISPLAY A LIST OF PNRS ON A SPECIFIC QUEUE	QV/8 or QV/8C41D1
SCROLLING DOWN IN THE DISPLAY	QVMD
TO OPEN A PNR FROM THE LIST	QV2

QUEUE PLANNER	HE QVR
QUEUE SUMMARY PLANNER – DISPLAY BY RECORD LOCATOR	QVR
QUEUE TICKETING PLANNER – DISPLAY BY RECORD LOCATOR	QVRT
QUEUE TICKETING PLANNER BY SPECIFIC DATE	QVRT/12AUG
QUEUE OPTION PLANNER	QVRO/12APR

QUEUE MONITOR	HE QO
ADD QUEUE MONITOR FOR A SPECIFIC QUEUE	QOA2
ADD QUEUE MONITOR FOR A SPECIFIC QUEUE, ALL CATEGORIES AND DATE RANGES	QOA97CADA

There is a functionality known as “Automated Ticketing Timelimit”. This functionality enables the airlinesto automatically assign and manage the timelimts for ticket issuance in Amadeus. The PNR contains two elements “OPW” and “OPC”. OPW element notifies your office by queue placement 24 hours prior to the automatic cancellation of the AIR segments that are associated to an ATL.The “OPC”element is used to track the ticketing time limit, to initiate automatic cancellation of ATL associated segments and to queue place the PNR after cancellation. The que catagory associated with Automated Ticketing Timelimit is Queue 1 and Catagory 7 and 8

AIRLINE OFFICES CAN ADD AN OPQ OPTION ELEMENT TO THE PNR SO THAT ON A SPECIFIED DATE, THE PNR IS PLACED ON THE QUEUE OF A DESIGNATED OFFICE. THE OPQ ELEMENT CAN ONLY BE ENTERED BY AUTHORIZED ATO/CTOS. IF YOU ENTER AN OPQ ELEMENT, THE PNR WILL BE SENT TO THE QUEUE PLANNER OF THE DESIGNATED OFFICE AT END OF TRANSACTION. ON THE SCHEDULED DATE, DURING THE NIGHTLY FILE MAINTENANCE PROCESS, THE PNR WILL BE PLACED ON THE QUEUE OF THE DESIGNATED OFFICE.

AMADEUS LCC SMART IS AN EASY TO USE, SMART-TAB BASED GRAPHICAL INTERFACE FOR BOOKING SELECT LOW COST CARRIERS

AMADEUS E MAIL	HE EMAIL
TO REGISTER THE TERMINAL FOR THE FIRST TIME FOR AMADEUS E-MAIL	WM/
SEND ITINERARY MAIL (Perform this entery on retrieved PNR)	IEP-EML-ABC@YAHOO.COM
SEND ITINERARY MAIL USING CONTACT INFORMATION FROM APE ELEMENT OF THE PNR	IEP-EMLA
SEND FREE FLOW TEXT EMAIL	WMP (ctrl+enter)
	EML ABC@YAHOO.COM; (ctrl+enter)
	FREE FLOW TEXT (ctrl+enter)
	LLLL / SEND (enter)
SEND FREE FLOW TEXT EMAIL TO MULTIPLE EMAIL ADDRESSES	WMP (ctrl+enter)
	EML ABC@YAHOO.COM;(ctrl+enter)
	EML XYZ@YAHOO.COM;(ctrl+enter)
	EML LMN@YAHOO.COM; (ctrl+enter)
	FREE FLOW TEXT (ctrl+enter)
	LLLL / SEND (enter)
FORWARD A TIMETABLE	WM/FWD/EML ABC@YAHOO.COM/ TN15AUGDELBOM
DEFINE NICKNAME	WM / ADD / NIC / EML / JOHN / JOHNM@YAHOO. COM
USE A NICKNAME	WMP (ctrl+enter)
	EMLN JOHN ; (ctrl+enter)
	FREE FLOW TEXT (ctrl+enter)
	FREE FLOW TEXT (ctrl+enter)
	FREE FLOW TEXT (ctrl+enter)
	LLLL / SEND / APPEND-MSG NO. (enter)
TO VIEW THE E-MAIL QUEUE	WM / MSG
TO VIEW E-MAIL QUEUE FOR OFFICE	WM / MSG /O
DISPLAY AGENT MESSAGE FROM QUEUE	WM / MSG-2
DISPLAY OFFICE MESSAGE FROM QUEUE	WM / MSG-2/O
DISPLAY MESSAGE LOG	WM / LOG

USE AMADEUS MASTER PRICER EXPERT FOR SEARCHING LOW FARE AVAILABLE RECOMMENDATIONS WITH/WITHOUT PNR

E MAIL STATS	HE EMAIL
TO SEE THE NUMBER OF E MAILS SENT FROM YOUR TERMINAL	WM / HST
TO SEE THE NUMBER OF E MAILS SENT FROM ALL TERMINALS IN THE OFFICE	WM/HST/O

FARE QUOTE RATE OF EXCHANGE	HE FQA
DISPLAY ROE FOR COUNTRY OR CURRENY	FQAINDIA or FQA INR
DISPLAY BACK DATE ROE	FQAINDIA/23AUG09

FARE QUOTE EXCESS BAGGAGE	HE FQX
EXCESS BAGGAGE RATE FOR SECTOR	FQXDELLON/35
EXCESS BAGGAGE RATE WITH CARRIER AND DATE	FQXDELLON/12JUN10/35/BA

CREDIT CARD APPROVAL	HE DE
REQUEST MANUAL APPROVAL	DECCVI578588875885/1212/50000/AF

FARE QUOTE CURRENCY	HE FQC
CURRENCY CONVERSION FROM USD TO LKR	FQC100USD/LKR
CURRENCY CONVERSION TO NUC AMOUNT	FQC1000USD/NUC

Note: To get the Currency Code encode or decode the country.

FARE QUOTE DISPLAY	HE FQD
FARE QUOTE DISPLAY FOR A CITY PAIR	FQDDELPAR
FARE DISPLAY ON SPECIFIC CARRIER	FQDDELBKK/ATG
FARE DISPLAY WITH MULTIPLE CARRIERS(MAX 3)	FQDDELLAX/ABA, AF, LH
FARE DISPLAY FOR SPECIFIC DATE	FQDDELPAR/AAF/D15DEC
FARE DISPLAY WITH DATE RANGE	FQDDELPAR/AAF/D12DEC**16JAN
FARE DISPLAY FOR A PAST DATE (upto 2 years in the past)	FQDDELPAR/AAF/D12JUN09
FARE DISPLAY INCLUSIVE OF TAXES	FQDDELPAR/AAF/R,AT
DISPLAY TAX BREAK DOWN FOR FARE AT LINE 4	FQK4
SHOPPERS FARE DISPLAY	FQDDELLHR/D10SEP/S
FARE DISPLAY IN NUC	FQDDELPAR/AAF/D23DEC/R,NUC
FARE DISPLAY FOR ONE-WAY ONLY	FQDDELPAR/AAF/IO
FARE DISPLAY IN HALF ROUND TRIP NUC	FQDDELPAR/AAF/D23DEC/IH
FARE QUOTE DISPLAY FOR THE ROUND THE WORLD ROUTING	FQDDELDEL/ABA/VRW
FARE DISPLAY FOR SPECIFIC GLOBAL ROUTING	FQDDELLAX/D23DEC/VAT
FARE DISPLAY IN REVERSE ORDER	FQDDELLON/ABA/IX
ROUND-TRIP FARES	FQDBOMLON/ABA/IR
FARE DISPLAY FOR PARTICULAR CABIN CLASS	FQDDELLON/ABA/KF
FARE DISPLAY FOR PARTICULAR BOOKING CLASS (RBD)	FQDDELLON/ABA/CS
CONVERT THE CURRENCY AT LINE 5 OF THE FARE DISPLAY TO GBP	FRC5/GBP
FARE DISPLAY FOR ONLY SPECIFIC AIRLINE	FQDDELLON/A-BA
FARE DISPLAY WITH EXACT OUTBOUND AND INBOUND DATES	FQDDELLON/A9W/D10SEP*15SEP
FARE DISPLAY WHEN INBOUND AND OUTBOUND DATES ARE SAME	FQDDELBOM/A9W/D10SEP*
FARE DISPLAY WHEN OUTBOUND DATE IS THE CURRENT DATE AND INBOUND DATE IS SPECIFIED	FQDDELBOM/A9W/D*10SEP

CONTACT AMADEUS HELP DESK THROUGH LIVE CHAT, SUPPORTED AS A SMART TAB IN AMADEUS SELLING PLATFORM

HISTORICAL FARES	HEFQD
FARE DISPLAY FOR A SPECIFIC PAST DATE FQDDELLON/ABA/D15APR09	FQDDELLON/ABA/D15APR09
FARE DISPLAY FOR THE PAST MONTH	FQDDELLON/ABA/DMAR13
FARE DISPLAY FOR THE 3-MONTH PERIOD	FQDDELLON/ABA/DJAN

Note: The system can display fares upto 24 months in the past

FARE DISPLAY FOR INDIAN AIRLINES’ CORPORATE FARES
AMEX GOLD CARD	FQDDELBOM/AIC/R,U*AXGOLD
AMEX SILVER CARD	FQDDELBOM/AIC/R,U*AXSILVER
AMEX GREEN CARD	FQDDELBOM/AIC/R,U*AXGREEN
ABN AMRO CO-BRANDED CARD HOLDERS	FQDDELBOM/AIC,R,U*IAABN

Note: Form of payment for these fares has to be through credit card. Fare basis has to be passed to IC in the SSR format

FARE QUOTE DISPLAY CHANGE ENTRIES
CHANGE LOCAL CURRENCY DISPLAY TO NUC	FQDN
CHANGE BACK TO LOCAL CURRENCY	FQDL
DISPLAY A FARE AT LINE 7 IN ANOTHER CURRENCY	FRC7/GBP
CHANGE TO AIRLINE SPECIFIC DISPLAY	FQDC/AAF
DISPLAY MILEAGE SURCHARGE BAND FOR FARE AT LINE 1 OF DISPLAY	FRM1
DISPLAY LIST OF FARE REQUEST TYPE CODES	FQL*

FARE QUOTE NOTES	HE FQN
DISPLAY FARE NOTES FOR FARE AT LINE 4	FQN4
DISPLAY FARE NOTES WHERE FARE HAS MULTIPLE COMPONENTS	FQN1-1
DISPLAY FARE NOTES IN LIST FORMAT	FQN4*L
DISPLAY CATAGORIES	FQN4*AP,PE,CD or FQN4//PE
DISPLAY INFORMATIONAL NOTES	FQN LH/0448
DISPLAY BY RULE NUMBER	FQN A200
TAX INFORMATION FOR A COUNTRY	FQNTAX/FR (where FR is the country code)
TAX INFORMATION FOR A UNIQUE TAX CODE	FQN TAX/XA
TAX INFORMATION FOR A UNIQUE TAX CODE IN A COUNTRY	FQN TAX/GB/YO

FARE QUOTE BOOKING CLASS	HE FQS
DISPLAY BOOKING CLASS INFORMATION
BOOKING CODE INFORMATION FOR FARE WITH MULTIPLE FARE COMPONENTS	FQS3-3
FARE QUOTE CLASS FOR A DIFFERENT AIRLINE	FQS/ACO

FARE QUOTE ROUTING	HE FQR
DISPLAY ROUTING INFORMATION FOR FARE AT LINE 4	FQR4
VIEW ROUTING INFORMATION WHERE THE FARE HAS MULTIPLE FARE COMPONENTS	FQR 2-1

FARE QUOTE PRICING	HE FQP
FARE QUOTE PRICING	FQPDELPARZRHPARDEL
FARE QUOTE PRICING WITH LON AS STOPOVER	FQPDELZRHLHR-PARDEL
FARE QUOTE PRICING WITH ZRH AS TRANSIT AND PAR AND LON AS STOPOVER	FQPDELZRHLHR-PAR-DEL
FARE QUOTE PRICING THROUGH MASK	FQPDELLHRJFK-CDG-DEL/S
FARE QUOTE PRICING FOR CHILD PASSENGER	FQPDELPARZRH-PARDEL/RCH
FARE QUOTE PRICING FOR INFANT PASSENGER	FQPDELPARZRH-PARDEL/RIN
FARE IMAGE FOR FARE ON LINE NUMBER 3	FQQ3
FARE QUOTE PRICING – LOWEST FARE	FQPDELLHRDEL/L
FARE QUOTE PRICING ONLINE ON PARTICULAR AIRLINE	FQPDELCDGDEL/OAF
FARE QUOTE PRICING WITH DATE, AIRLINE AND CLASS	FQPDEL/ABA/D12DEC/CYLHR
FARE QUOTE PRICING WITH SURFACE SEGMENT	FQPDELBKKKUL- -SIN-BKK-DEL
FARE QUOTE PRICING WITH SURFACE & STOPOVER	FQPDELBKKKUL- – -SIN-BKK-DEL
FARE QUOTE PRICING WITH TAX EXEMPT(FT TAX)	FQPDELPARJFK-PAR-DEL/R,ET-FT
FARE QUOTE PRICING FOR PTA FARE (WHERE DEL IS CITY OF SALE AND JFK IS CITY OF TICKET ISSUE)	FQPJFKDELJFK/R,DEL.JFK
FARE FOR ADULT, CHILD AND INFANT	FQPDELSINDEL/OAI/RADTCHIN
TO CALCULATE THE TOTAL OF SEVERAL FARES FROM THE FQP DISPLAY	FQU1//2//3
TO MULTIPLY A FARE AMOUNT WHEN YOU HAVE MORE THAN ONE PASSENGER TRAVELLING ON THE SAME FARE	FQU 1/X2//2/X2//3/X4
	(Fare at line 1 for 2 passengers plus the fare at line 2 for 2 passengers plus the fare at line 3 for 4 passengers)
FARE QUOTE PRICING WITH VALIDATING CARRIER SPECIFIED	FQPDELLHRDEL/R,VC-AI
FARE QUOTE PRICING WITH TRAVEL CARRIER AND VALIDATING CARRIER SPECIFIED	FQPSINDPSSIN/OGA/R,VC-SQ

FARE QUOTE MILEAGE	HE FQM
MILEAGE CALCULATION	FQMDELSINTYOLAXSFOHNL
DISPLAY MILEAGE TABLE	FQM*LONLAX
Calculate mileage from a PNR	FRM/S4-6
CALCULATE MILEAGE FROM A FARE DISPLAY	FRM1

ITINERARY PRICING	HE FXX/HE FXP
ITINERARY PRICING WITH NO TST CREATION	FXX
ITINERARY PRICING WITH TST CREATION	FXP
Note : This entry also generates FV and FE automatically into the PNR	ALSO GENERATES FV FE
ITINERARY PRICING FOR SPECIFIED PASSENGERS	FXP/P2,4
ITINERARY PRICING FOR AN INFANT	FXP/INF
ITINERARY PRICING FOR ADULT, CHILD AND INFANT	FXX/RADTCHIN
ITINERARY PRICING FOR SPECIFIED SEGMENTS	FXP/S5,7
ITINERARY PRICING WITH FT TAX EXEMPT	FXP/R,ET-FT
SELECT THE FARE AT LINE 4 TO CREATE THE TST	FXT04
SELECT THE FARE AT LINE 4 FOR PASSENGER 1 AND AT LINE 5 FOR PASSENGER 2 TO CREATE THE TSTS	FXT04/P1//05/P2
PRICE AS PER VALIDATING CARRIER	FXP/R,VC-BA
VIEW THE STORED TST IN THE PNR	TQT
DELETE THE TST FROM THE PNR	TTE OR TTE/T1
VIEW THE DISPLAY FOR TST NUMBER 1	TQT/T1

FARE DIAGNOSTIC	HE FARE DIAGNOSTIC
USE ITINERARY PRICING TO DIAGNOSE THE FARE BASIS Y2RT	FXX/D F-Y2RT
USE INFORMATIVE PRICING TO DIAGNOSE THE FARE BASIS Y2RT	FQPLONSINTYO/S/DF-Y2RT

THIS ALLOWS YOU TO TARGET A SPECIFIC FARE WHILE PRICING AND IF THE FARE IS NOT APPLICABLE, DISPLAYS THE REASON FOR THE PRICING FAILURE

Note: After doing the entry move down to view the diagnostic panel.

BEST PRICER	HE FXA / HEFXB / HEFXR
REBOOK TO THE LOWEST FARE AND DO NOT CREATE A TST	FXR
REBOOK TO THE LOWEST FARE AND CREATE A TST	FXB
DISPLAY A LIST OF LOWER FARES	FXA
SELECT A FARE AFTER FXA,REBOOK AND CREATE A TST	FXU2
SELECT A FARE AFTER FXA,REBOOK AND DO NOT CREATE A TST	FXZ2
DISPLAY THE LOWEST POSSIBLE FARE, AND ADVISE THE SEAT AVAILABILITY	FXL

Note: Do not use the automatic rebooking option for the airlines sold on standard access

ACCESS LEVEL	DESCRIPTION
Dynamic Access	Indicated by a (!) in the availability display.This is the highest level of connectivity and links the Amadeus Central System with the hotel company’s own reservation system. All availability and rates for the hotel chain are returned seamlessly from the hotel chain’s own system. The hotel company responds with a confirmation and other information within four to eight seconds.
Hotel Complete Access Plus	Indicated by a (+) in the avaialbility display. Information on the single property display is directly from the hotel chain’s reservation system. Bookings are sent to the hotel chain via a high- speed communication link when the sale is made and the hotel system immediately returns the confirmation number and other data
Hotel Complete Access	Indicated by a (/) in the availability display The information on the availability display comes from the distribution system. Bookings are processed like Complete Access Plus. A confirmation number is returned within four to eight seconds, even before you save the PNR
Hotel Standard Access	Indicated by a blank space ( ) in the availability display. Booking requests are sent to the hotel chain via teletype when you save your PNR. The hotel then updates your PNR with the confirmation number.

There are 4 types of access levels that Amadeus provides for Hotel companies. The level of access is indicated in the availability display in the space between the hotel chain code and the hotel name

BEST AVAILABLE RATE (BAR) GUARANTEE
The BAR indicator acts as a guarantee that the rates available in the distribution system are the best available public rates for Rack Rate, Non negotiated rates, Corporate Rates, Weekend Rates, Lowest Unrestricted Rates, Promotional Search Rates. The BAR is guaranteed by the hotel chain. In the event of a rate discrepancy, contact the hotel chain provider directly.

HOTEL AIS AND HELP PAGES	HE HOTEL
HOTEL COMPANY AIS PAGES DISPLAY	GG HTL UI (where UI is the chain code)
HOTEL COMPANY HELP PAGES	HE HTL RD
HELP ON HOTEL DISPLAY CODES	HE HTL CODES
DECODE SPECIAL RATE CODE WKD	DNN WKD
ENCODE A HOTEL CHAIN	DNH TAJ
DECODE A HOTEL CHAIN CODE	DNH HL
INFORMATION ABOUT THE NET TRANS	GG HTL NET TRANS
INFORMATION ABOUT THE TIDS PROGRAM	GG TIDS

HOTEL LIST DISPLAY	HE HL
HOTEL LOCATION LIST DISPLAY FOR A CITY CODE	HL PAR
HOTEL LOCATION LIST FOR A CITY CODE WITH AREA AND CHAIN CODE SPECIFIED	HL HKG /AR-D /CO-UI
HOTEL LIST WITH DISTANCE FROM CITY OR POR	HLNCE/DI-8K
HOTEL LIST FROM PNR SEGMENT	HL S3
HOTEL LIST FOR ALL PROPERTIES OF A PARTICULAR CHAIN IN A PARTICULAR COUNTRY (for all Taj hotels in India)	HL TJ IN

HOTEL AVAILABILITY	HE HA
HOTEL AVAILABILITY FOR 3 NIGHTS	HA ZRH 07DEC-3
HOTEL AVAILABILITY WITH CHECK-OUT DATE	HA ZRH 07DEC-10DEC
HOTEL AVAILABILITY WITH AREA & CURRENCY	HA LON 10JUL-4/AR-D/FC-INR
HOTEL AVAILABILITY FROM SEGMENT3 OF PNR	HA S3
HOTEL AVAILABILITY, OCCUPANCY, ALL STATUS TYPES	HA DEL 14JUL-2/RT-2/ST-ALL
HOTEL AVAILABILITY WITH TRANSPORTATION TYPE	HAPAR12DEC-2/TR-F-L
Note: The Occupancy Level can be upto 9
FOLLOW UP ENTRY TO DISPLAY ALTERNATE PROPERTIES	HA8 (WHERE THE PROPERTY AT LINE 8 HAS CLOSED STATUS)
FOLLOW UP ENTRY TO DISPLAY AVAILABILITY FOR THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY	HA 1
FOLLOW UP ENTRY TO DISPLAY HOTEL FEATURES FOR THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY	HF 1
HOTEL AVAILABILITY BY SPECIFYING SPECIAL RATE CODE	HA ZRH 12DEC-2 /SR-WTT
AVAILABILITY FOR SPECIFIC CHAIN CODE AND NAME OF HOTEL	HA BLR 03SEP /CO-TJ/ HN-WEST END
HOTEL AVAILABILITY WITH MASTER CHAIN CODE	HA EM LON 12SEP-2 (where EM is the Master Chain code for Marriott group of hotels. To know if the hotel chain has a Master Chain code supported, use DNH MARRIOTT)
HOTEL AVAILABILITY FOR YATRA CHAIN HOTELS	HA BLR 11SEP-6/CO-YT
HOTEL AVAILABILITY FOR MORE THAN 7 AREAS (AREA CODE PLUS ALL OPTION)	HA LON 12SEP-2 /AR-D-N-S-E
HOTEL AVAILABILITY OF ASSOCIATED CITIES	HA NCE 17JUN-1 /AR-ALL
HOTEL AVAILABILITY WITH RATE UPTO SPECIFIED LEVEL	HA PAR 10JUN-2 /FC-USD /QU-250
HOTEL AVAILABILITY WITH PREFERRED RATE RANGE SPECIFIED	HA ZRH 23JUN-2 /FC-INR /QU-3000-5000
HOTEL AVAILABILITY WITH HOTEL CATEGORY SPECIFIED	HA PAR 10OCT-4 /AR-D /FC-INR /HC-L (where L = LUXURY. Check for codes on HE HTL CODES)
HOTEL AVAILABILITY WITH MULTIPLE NUMBER OF ROOMS	HALON12DEC-3/NR-2/RT-2
HOTEL AVAILABILITY FOR LOWEST RATES	HALON12DEC-3/LOW
HOTEL AVAILABILITY FOR LOWEST RATES WITH ALL STATUS	HALON12DEC-3/LOW/ST-ALL
HOTEL SEARCH BY FLEXIBLE LOCATION (For non geo-coded countries, the search by IATA or non-IATA city code. For geo-coded countries , you can search by landmark, IATA or non IATA city or hotel property name)	HADEL12APR/LOC-GURGAON
HOTEL SEARCH FOR CITY OTHER THAN IATA CITY (Works for non-geocoded countries as well)	HA*IN12APR-4/CT-GURGAON
HOTEL AVAILABILITY WITH AMADEUS TRAVEL PREFERENCES MANAGER (you need to have the displayed profile in the background)	HA FRA 25AUG /RT-2 /ST-ALL /TC
HOTEL AVAILABILITY WITH SEARCH BASED ON SPECIFIC FACILITIES REQUIRED (Check for codes on HE HTL CODES)	HA PAR 10OCT-4 /AR-D /FF-SWI-CON
MOVE TO HOTEL SINGLE COMPANY DISPLAY FOR LINE 3 OF AVAILABILITY	HA3

Note: Yatra hotels are available on the selling platform with the net rates and are saleable through deposit option only.

Note: Pls note that /LOW option works with various search parameters like /TC-, /HN-, /LOC, /RP-, /-DI-, /-TPR

SCROLLING ENTRIES
RETURN TO HOTEL MULTI PROPERTY DISPLAY	MPHM
RETURN TO HOTEL SINGLE PROPERTY DISPLAY	MPHA

HOTEL SELL	HE HS
HOTEL SELL FROM LINE 3, COLUMN A OF HOTEL SINGLE PROPERTY DISPLAY	HS3
HOTEL SELL WITH GUARANTEE, SUPPLEMENTARY INFORMATION AND PASSENGER ASSOCIATION	HS3A /G-CCAX376919082501005EXP1209 /SI- PREFERS POOL FACING ROOM /P1
HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS, BY SEGMENT ASSOCIATION	HS1/ ARR-S2
HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS	HS1/ARR-AF7715-NCE-LON-3-0930

HOTEL FEATURES	HE HF
HOTEL FEATURES DISPLAY FROM MULTI PROPERTY AVAILABILITY DISPLAY	HF3
HOTEL FEATURES DISPLAY FROM PNR SEGMENT	HF S3
HOTEL FEATURES DISPLAY FROM SINGLE PROPERTY AVAILABILITY DISPLAY	HF

HOTEL POLICY INFORMATION	HE HP, HE HR
TO SEE THE HOTEL POLICY IN A RETRIEVED HOTEL PNR FOR SEGMENT 2 OF PNR DISPLAY	RTSVCH2

HOTEL PRICING	HE HP
TO SEE HOTEL PRICING DETAILS FOR RATE AT LINE 1COLOUMN A OF HOTEL SINGLE PROPERTY DISPLAY	HP1
TO SEE HOTEL PRICING DETAILS FOR HOTEL AT SEGMENT 4 IN PNR	HP S4

Hotel pricing is a display that you can request from from a single property hotel availability display or from a hotel PNR segment.It is available for hotels in Amadeus Dynamic Access(DA) and Hotel Complete Access Plus(CA+)only. It provides detailed information for a specific room rate on the price and conditions associated to the room rate.The information on Hotel pricing displays is supplied directly from the hotel chain’s own reservation system.

HOTEL RATE CHANGE	HE HR
DISPLAY HOTEL RATE CHANGE INFORMATION (IF APPLICABLE) FOR PROPERTY AT LINE 2 OF HOTEL MULTI PROPERTY DISPLAY	HR2
DISPLAY HOTEL RATE CHANGE (IF APPLICABLE)FROM HOTEL SINGLE PROPERTY DISPLAY	HR
DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) FROM HOTEL PNR SEGMENT	HR S2

If the room rate changes in the period you are booking, it is indicated in a single property display with an asterix (*) next to the availability status code. Check the hotel chain’s policy on rate change by entering HE HTL XX (xx=hotel chain code).

If the property belongs to an Amadeus Dynamic Access or Hotel Complete Access Plus chain, the HP x (where x = line number of the rate) entry performed on the single property display gets you the most up-to- date rate information. The information comes directly from the hotel chain’s central reservation system.

For Hotel Standard Access and Complete Access Hotels, the information about room rates is stored in the distribution system and is updated regularly by the hotel chain. To obtain room rate information, enter the hotel single property display and use the HR command to display hotel rate change information.

HOTEL TERMS	HE HT
TO DISPLAY HOTEL TERMS FROM LINE 2 COLOUMN A OF SINGLE PROPERTY DISPLAY	HT 2
TO DISPLAY HOTEL TERMS FROM SEGMENT 4 OF PNR	HT S4

Hotel Terms display is only available for Hotel Standard Access or Hotel Complete Access chains. A Hotel Terms display gives you the following information about a specific rate – what the rate includes, the cancellation policy, the booking requirements.

HOTEL POINTS OF REFERENCE	HE POR
DISPLAY POINT OF REFERENCE CATAGORIES	DRP-CAT
HOTEL AVAILABILITY WITH POR	HA LON 12DEC-4 /RP-ATT-BIGBEN
LIST HOTELS NEAR EIFFEL TOWER IN PARIS	HL PAR /RP-ATT-EIFFEL TOWER
LIST ALL SHOPPING AREAS IN LONDON	DRP*/ LON-SHO
LIST ALL ATTRACTIONS IN GREAT BRITAIN	DRP*/ GB-ATT
DISPLAY DETAILS OF LINE 12 FROM ABOVE DISPLAY	DRP 12
AVAILABILITY FROM DRP LIST	HA L9/DT-12DEC-4
DISPLAY A LIST OF HOTELS FROM DRP LIST RETURN TO THE DRP LIST DRP	HL L2
DISPLAY HOTEL LIST BY GIVNG COUNTRY CODE	HL*GB/RP-SPO-WEMBLEY

A Point of Reference is a building/monument or any other type of landmark considered important enough to be used as a criterion when searching for and booking hotels.Each point of reference is assigned to a category according to its nature. For example: An airport, a university, a sports stadium or a tourist attraction in a particular country.You can search for hotels that are less than a certain distance from the point of reference. In some countries partial geo coding is applied which means that, one or several areas of a country are including in POR but not the whole country.

HOTEL MODIFICATIONS / CANCELLATION	HE HTL and then GP CHA
TO CHANGE CHECK-IN DATE	5/ DT-9MAY
TO CHANGE CHECK-OUT DATE	5/ DD-29MAY
TO DELETE SEGMENT DATA, ENTER THE OPTION IDENTIFIER WITHOUT UPDATE TEXT	5/ SI-
TO CANCEL A CONFIRMED HOTEL SEGMENT	XE 3 (Check the cancellation policy in RTSVCH display before cancelling the segment)
TO DELETE AN INACTIVE SEGMENT / TO ACCEPT ALL STATUS CHANGES ON THE RETRIEVED PNR	DL3, ERK or ETK
REMOVE ARRIVAL INFORMATION	6/ARR-

Note: A change in the hotel segment may result in the segment getting cancelled and rebooked. There are 2 types of options, Critical and Non-Critical. For Complete Access and Complete Access Plus car companies, when you enter a critical option, Amadeus tries to book a new segment. If the new request is accepted, the old segment is cancelled. If the new request is rejected, the old segment is retained. In the case of non-critical options, the new information is added to the existing reservation, the segment is modified, but not rebooked. Which options are Critical and which are Non – critical varies from company to company. To see which options are critical for a company, see HE HOTEL XX (where XX=Company code) The following options cannot be modified for Hotel Complete Access Plus chains: /RO- /RT- /SR- For Standard Access bookings, any change causes the old segment to be cancelled and a new one to be booked. You cannot modify or cancel a hotel segment if the guest has already checked in or if it is a past date segment.

Note: In the hotel supports Interactive cancellation, a cancellation number is returned by the hotel provider and is appended to the hotel segment immediately. A remark with confirmation and cancellation number remains appended in the PNR on EOT. To see if the hotel chain supports Interactive Cancellation, check HE HTL XX

CARS HE CAR
There are 3 types of access that Amadeus provides for car companies. The level of access is indicated in the availability display in the space between the car chain code and the car company name.

ACCESS LEVELS DESCRIPTION
Complete Access Plus (Seamless)	The availability information is directly obtained from the providers system. The bookings are also sent via a high speed link at sell time. Represented by a (+) sign in the availability display
Complete Access	Bookings are sent via a dedicated high-speed communication link at sell time. The car company returns a confirmation number and other data within 4-8 seconds after segment sell. Represented by a (/) in the availability display
Standard Access	The booking is sent to the car company via a teletype link. The confirmation number is returned after End of Transaction. Represented by a blank space ( ) in the availability display
DECODE A CAR COMPANY CODE	DNC ZE
ENCODE A CAR COMPANY	DNC BUDGET
CAR COMPANY AIS PAGES	GG CAR ZI (where ZI is the chain code)
CAR COMPANY AIS PAGE FOR SPECIFIC CITY	GG CAR ZI FRA
CAR COMPANY HELP PAGES	HE CAR SX
HELP ON CAR DISPLAY CODES	HE CAR CODES or GP COD
HELP PAGE ON CAR CLASSIFICATION CODES	CG
DISPLAY LIST OF EQUIPMENT CODES FOR CAR COMPANY	CE/CO-ZD
DECODE CAR EQUPMENT CODE	CE PHN

CAR LIST DISPLAY	HE CL
DISPLAY CAR LIST FOR HERTZ CAR RENTALS	CL MAD/CO-ZE
TO DISPLAY CAR LOCATION POLICY FOR A CAR COMPANY AND SPECIFIC AIRPORT	CPO ZI LHR
TO DISPLAY CAR LOCATION POLICY FOR A CITY LOCATION	CPO ZI MAD-C
TO DISPLAY CAR LOCATION POLICY FOR A NON-AIRPORT LOCATION	CPO ZE LONC61

CAR AVAILABILITY DISPLAY	HE CA
DISPLAY CAR AVAILABILITY FOR 3 DAYS RENTAL WITH PICK-UP AND DROP-OFF TIME	CA LHR 15NOV-3/ARR-1000-1200
AVAILABILITY SPECIFYING VEHICLE TYPE INFORMATION	CALHR11DEC-2/ARR-1100-1100/VT-ECMN (CHECK HE CAR CODES OR CG FOR THE CAR CODE EXPLANATIONS)
DISPLAY CAR AVAILABILITY FROM SEGMENT 3 OF PNR	CAS3
MOVE TO CAR SINGLE COMPANY DISPLAY FOR CAR COMPANY AT LINE 3 OF DISPLAY	CA3
COLLECTION ADDRESS OF THE CUSTOMER (the address where the vehicle will be collected from the customer)	/COL-A1-73 EAST 42ND STREET-CI-NEW YORK- ST-NY-CO-US-ZP-10017-PH-123 45678
DELIEVERY ADDRESS OF THE CUSTOMER (the address where the vehicle will be delievered to the customer	/DEL-A1-73 EAST 42ND STREET-CI-NEW YORK- ST-NY-CO-US-ZP-10017-PH-123 45678

CAR RATE FEATURES, CAR TERMS	HE CR, HE CT
DISPLAY CAR RATE FEATURES FOR LINE 3 OF AN AVAILABILITY DISPLAY	CR 3 (FOR COMPLETE ACCESS PLUS COMPANIES)
DISPLAY CAR TERMS FOR LINE 3 OF AN AVAILABILITY DISPLAY ACCESS PLUS, CAR TERMS ARE SUPPORTED)	CT 3 (FOR ACCESS TYPES OTHER THAN COMPLETE
DISPLAY ALL CAR TERMS FOR THE SPECIFIED CAR SEGMENT IN THE PNR	RTSVCC7

CAR SCROLLING ENTRIES	HE CAR
RETURN TO PREVIOUS MULTI COMPANY DISPLAY	MPCM
RETURN TO PREVIOUS SINGLE COMPANY DISPLAY	MPCA

CAR SELL	HE CS
CAR SELL LINE 3	CS3
CAR SELL WITH SUPLEMENTARY INFORMATION AND PASSENGER ASSOCIATION (FOR PNR CONTAINING MORE THAN 1 PASSENGER NAME, USE PASSENGER ASSOCIATION WITH THE SELL ENTRY)	CS3/SI-PAX PREFERS BLACK CAR/P1
CAR SELL WITH EQUIPMENT TYPE REQUEST	CS3/SQ-PHN

CAR MODIFICATIONS	HE CAR and then GP CHA
TO ADD OR MODIFY INFORMATION, ENTER THE SEGMENT NUMBER FOLLOWED BY THE OPTIONS WITH THE NEW OR MODIFIED INFORMATION	4/VT-ECAR (to modify the vehicle type requested)
TO DELETE INFORMATION, ENTER THE SEGMENT NUMBER THEN THE OPTION WITH NO FOLLOWING TEXT	4/SQ-
TO DELETE A CAR SEGMENT WITH AN INACTIVE STATUS CODE (UC, HX) AND MOVE IT TO PNR HISTORY	DL 4
TO CHANGE THE PICK UP TIME	4/ARR-1800
TO CHANGE THE RETURN TIME	4/RT-0900
TO CHANGE THE PICK UP DATE	4/DT-02SEP
TO CHANGE THE RETURN DATE	4/DD-11OCT

For Car Standard Access Companies, any change causes the old segment to be cancelled and a new one to be booked. For complete access bookings which options cause a rebook varies between the Complete Access companies.If your changes cause the old segment to be cancelled, then the rebooking is only made if all the sale conditions are met. If they are not met, Amadeus ignores the change request but gives a new availability display based on the modified parameters, and an explanation of why the sale request was rejected. Check to see if the option you are modifying is a critical option. Critical options are those that affect the price of the booking.

Note: Check HE CAR xx to see what modification options are supported by the particular car company

CUSTOMER PROFILE	HE PROFILES
ENTER PROFILE MODE	PM
EXIT PROFILE MODE	PME
IGNORE & EXIT PROFILE MODE	PEE
CREATE TRAVELLER PROFILE (you need to be in profile mode)	NM1BROWN/BAKER MR
CREATE COMPANY PROFILE (you need to be in profile mode)	PCN/BLUE SEAS INTL
Note: the same entry is also used to associate a traveller to an existing company profile.
TO ADD A NICKNAME OR INDEX TO THE PROFILE	PIN/NICKNAME
ADD FOLLOW UP ENTRY TO A PROFILE	PFO/ US VISA TO BE REAPPLIED / 04OCT2009
SAVE PROFILE (you need to be in profile mode)	PER
DISPLAY COMPANY PROFILE BY NAME	PDN/ BLUE SEAS INTL
DISPLAY TRAVELLER PROFILE BY NAME	PDN/-BROWN
REDISPLAY ACTIVE PROFILE	PD
PROFILE IGNORE	PI
CREATE PNR FROM DISPLAYED PROFILE	PT*
RETRIEVE TRAVELLER PROFILE BY NICKNAME (INDEX)	PDI/NICKNAME
Note: It is advisable to sell the segments prior to this so that seat, meal preferences, frequent ﬂyer numbers can get transferred as well from profile to PNR
BILLING ADDRESS (STRUCTURED FORMAT)	AB//CY-AMADEUS/A1-156 SECTOR 24/A2- GREENPARK AVENUE/CI-NEWDELHI/ZP-110070/ CO-INDIA
	(Where CY=company, CI=city,CO=country)
MAILING ADDRESS (STRUCTURED FORMAT)	AM//CY-AMADEUS/A1-156 SECTOR 24/A2- GREENPARK AVENUE/CI-NEWDELHI/ZP-110070/ CO-INDIA
	(Where CY=company, CI=city,CO=country)

Note: The address in the customer profiles only goes in the structured format.

CREATE PROFILE FOR PAX 1 OF PNR	PC/ -1
DISPLAY LIST OF ALL TRAVELLER PROFILES	PLT
DISPLAY LIST OF ALL COMPANY PROFILES	PLC
DISPLAY LIST OF ALL TRAVELLERS ASSOCIATED TO COMPANY BLUE STAR	PLT // BLUE STAR
DISPLAY PROFILE 3 FROM LIST	PD3
DISPLAY PROFILE FOLLOW UP LIST	PLF
DISPLAY MERGED PROFILE FOR THE SIGN-IN	JGU/PMG-B
DEACTIVATE A PROFILE (you need to be in profile mode)
DEACTIVATE PROFILE FROM LIST (you need to be in profile mode)
LIST OF CANCELLED / DEACTIVATED PROFILES

Note: Deactivated profiles remain in the system database for 30days, within which time you can reactivate the profile if required.Otherwise it gets permanently deactivated.

REACTIVATE A PROFILE (you need to be in profile mode)	PR
REACTIVATE PROFILE FROM LIST (you need to be in profile mode)	PR 2

Note: Profiles not used or retrieved in the last 2 years will be auto purged from the system

Conclusion

Amadeus is a strong platform for travel technology that has many features that make travel processes easier, more efficient, and more customer-friendly. Amadeus is still an important tool for travel companies that want to stay competitive in a fast-paced market because it is always getting better and has a strong support network.

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